183 citations · 258 across the 12 of their papers we have counts for
4 papers · 1 filter
Quality and Innovation with Blockchain Technology
Morgan C. Benton, Nicole M. Radziwill
In recent years, hype surrounding the proliferation of blockchain-based technology has been significant. Apart from the creation of bitcoin and other cryptocurrencies, it has been…
Design for X (DfX) in the Internet of Things (IoT)
Nicole M. Radziwill, Morgan C. Benton
Designing quality in is a cornerstone of modern quality management philosophies. Design for X (DfX) techniques provide guidelines, heuristics, and metrics to ensure that a particul…
Cybersecurity Cost of Quality: Managing the Costs of Cybersecurity Risk Management
Nicole M. Radziwill, Morgan C. Benton
There is no standard yet for measuring and controlling the costs associated with implementing cybersecurity programs. To advance research and practice towards this end, we develop…
Evaluating Quality of Chatbots and Intelligent Conversational Agents
Nicole M. Radziwill, Morgan C. Benton
Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversat…