activity
20142024
most citedEvaluating Quality of Chatbots and Intelligent Conversational Agents

183 citations · 258 across the 12 of their papers we have counts for

collaborators

12 papers

cs.CY2024

Unleashing Excellence through Inclusion: Navigating the Engagement-Performance Paradox

Nicole Radziwill, Morgan C. Benton

People who feel that they do not belong (or their voice is not heard at work) commonly become disengaged, unproductive, and pessimistic. Inclusive work environments aspire to close…

cs.SE2020★ 4 cited

Reframing the Test Pyramid for Digitally Transformed Organizations

Nicole Radziwill, Graham Freeman

The test pyramid is a conceptual model that describes how quality checks can be organized to ensure coverage of all components of a system, at all scales. Originally conceived to h…

cs.CY2018★ 44 cited

Quality 4.0: Let's Get Digital - The many ways the fourth industrial revolution is reshaping the way we think about quality

Nicole M. Radziwill

The technology landscape is richer and more promising than ever before. In many ways, cloud computing, big data, virtual reality (VR), augmented reality (AR), blockchain, additive…

cs.CY2017★ 4 cited

Quality and Innovation with Blockchain Technology

Morgan C. Benton, Nicole M. Radziwill

In recent years, hype surrounding the proliferation of blockchain-based technology has been significant. Apart from the creation of bitcoin and other cryptocurrencies, it has been…

cs.CY2017★ 4 cited

Design for X (DfX) in the Internet of Things (IoT)

Nicole M. Radziwill, Morgan C. Benton

Designing quality in is a cornerstone of modern quality management philosophies. Design for X (DfX) techniques provide guidelines, heuristics, and metrics to ensure that a particul…

cs.CR2017★ 6 cited

Cybersecurity Cost of Quality: Managing the Costs of Cybersecurity Risk Management

Nicole M. Radziwill, Morgan C. Benton

There is no standard yet for measuring and controlling the costs associated with implementing cybersecurity programs. To advance research and practice towards this end, we develop…