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20152024
most citedEvaluating Quality of Chatbots and Intelligent Conversational Agents

183 citations · 209 across the 9 of their papers we have counts for

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5 papers · 1 filter

cs.CY2024

Unleashing Excellence through Inclusion: Navigating the Engagement-Performance Paradox

Nicole Radziwill, Morgan C. Benton

People who feel that they do not belong (or their voice is not heard at work) commonly become disengaged, unproductive, and pessimistic. Inclusive work environments aspire to close…

cs.CY2017★ 4 cited

Quality and Innovation with Blockchain Technology

Morgan C. Benton, Nicole M. Radziwill

In recent years, hype surrounding the proliferation of blockchain-based technology has been significant. Apart from the creation of bitcoin and other cryptocurrencies, it has been…

cs.CY2017★ 4 cited

Design for X (DfX) in the Internet of Things (IoT)

Nicole M. Radziwill, Morgan C. Benton

Designing quality in is a cornerstone of modern quality management philosophies. Design for X (DfX) techniques provide guidelines, heuristics, and metrics to ensure that a particul…

cs.CY2017★ 183 cited

Evaluating Quality of Chatbots and Intelligent Conversational Agents

Nicole M. Radziwill, Morgan C. Benton

Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversat…

cs.CY2015★ 3 cited

The Ethics of Hacking: Should It Be Taught?

Nicole Radziwill, Jessica Romano, Diane Shorter +1

Poor software quality can adversely affect application security by increasing the potential for a malicious breach of a system. Because computer security and cybersecurity are beco…