74 citations · 771 across the 40 of their papers we have counts for
4 papers · 2 filters
Predicting Client Satisfaction through (E-Mail) Network Analysis: The Communication Score Card
Dirk Brunberg, Peter A. Gloor, Gianni Giacomelli
This study seeks to better understand the network characteristics of client support teams by analyzing the teams' e-mail communication networks and comparing it to client organizat…
Increasing Knowledge Worker Efficiency through a "Virtual Mirror" of the Social Network
Stori Hybbeneth, Dirk Brunnberg, Peter A. Gloor
In this paper we introduce a case study describing the combination of manual survey-based and e-mail-based social network analysis. The goal of the project was to increase collabor…
Coolhunting for the World's Thought Leaders
Karin Frick, Detlef Guertler, Peter A. Gloor
Which thinkers are we guided by? A novel "Thought Leader Map" shows the select group of people with real influence who are setting the trends in the market for ideas. The influence…
Proceedings of the 4th International Conference on Collaborative Innovation Networks COINs13, Santiago de Chile, August 11-13, 2013
Cristobal J. Garcia, Peter A. Gloor, Julia Gluesing +4
Where science, design, business and art meet, COINs13 looks at the emerging forces behind the phenomena of open-source, creative, entrepreneurial and social movements. COINs13 comb…