4 papers · 1 filter
Improving Customer Service with Automatic Topic Detection in User Emails
Bojana BaÅ¡aragin, Darija Medvecki, Gorana GojiÄ +2
This study introduces a novel natural language processing pipeline that enhances customer service efficiency at Telekom Srbija, a leading Serbian telecommunications company, throug…
Scientific QA System with Verifiable Answers
Adela LjajiÄ, MiloÅ¡ KoÅ¡prdiÄ, Bojana BaÅ¡aragin +3
In this paper, we introduce the VerifAI project, a pioneering open-source scientific question-answering system, designed to provide answers that are not only referenced but also au…
How do you know that? Teaching Generative Language Models to Reference Answers to Biomedical Questions
Bojana BaÅ¡aragin, Adela LjajiÄ, Darija Medvecki +3
Large language models (LLMs) have recently become the leading source of answers for users' questions online. Despite their ability to offer eloquent answers, their accuracy and rel…
Multilingual transformer and BERTopic for short text topic modeling: The case of Serbian
Darija Medvecki, Bojana BaÅ¡aragin, Adela LjajiÄ +1
This paper presents the results of the first application of BERTopic, a state-of-the-art topic modeling technique, to short text written in a morphologi-cally rich language. We app…