3 papers
cs.CY2012
Customer Empowerment in Healthcare Organisations Through CRM 2.0: Survey Results from Brunei Tracking a Future Path in E-Health Research
Muhammad Anshari, Mohammad N. Almunawar, Patrick K. C. Low +1
Customer Relationship Management (CRM) with the Web technology provides healthcare organizations the ability to broaden services beyond its usual practices, and thus provides a par…
cs.OH2012
E-Health Initiative and Customer's Expectation: Case Brunei
Mohammad Nabil Almunawar, Zaw Wint, Patrick Kim Cheng Low +1
This paper is to determine the dimension of e-health services in Brunei Darussalam (Brunei) from customers' perspective. It is to identify, understand, analyze and evaluate public'…
cs.OH2012
CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction
Muhammad Anshari, Mohammad Nabil Almunawar, Patrick Kim Cheng Low
Customer Relationship Management (CRM) within healthcare organization can be viewed as a strategy to attract new customers and retaining them throughout their entire lifetime of re…