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Mon-Chu Chen

1 paper hereh-index 467 citations22 works total

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author position
  • middle author1

Across the 1 of 1 paper where every author was matched, so the position is known.

fields
  • cs.HC1

identity via Semantic Scholar / OpenAlex

most citedAugmenting Customer Journey Maps with quantitative empirical data: a case on EEG and eye tracking

6 citations · 6 across the 1 of their papers we have counts for

collaborators

1 paper

cs.HC2012★ 6 cited

Augmenting Customer Journey Maps with quantitative empirical data: a case on EEG and eye tracking

Rui Alves, Veranika Lim, Evangelos Niforatos +3

This paper introduces the use of electroencephalography (EEG) and eye tracking in exploring customer experiences in service design. These tools are expected to allow designers to g…

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Not affiliated with arXiv. Researcher data from Semantic Scholar (ODC-BY) and OpenAlex.