9 citations · 11 across the 2 of their papers we have counts for
2 papers
cs.CY2022★ 2 cited
Impact of Critical and Auto Ticket: Analysis for Management and Workers Productivity in using a Ticketing System
Kent Darryl Aglibar, Nelson Rodelas
Ticketing system is common in Technical Support in Information Technology Industry. At present time, even management is using it. It serves as a way to connect the company and the…
cs.SE2022★ 9 cited
Ticketing System: A Descriptive Research on the Use of Ticketing System for Project Management and Issue Tracking in IT Companies
Kent Darryl Aglibar, Garret Christopher Alegre, Gerald Del Mundo +2
IT companies are popular in the present time as technology arises in the entire world. Incidents and Requests for either clients or company internal are hard to manually track as i…