163 citations · 417 across the 16 of their papers we have counts for
Showing 2021Show all
2 papers · 1 filter
cs.LG2021★ 2 cited
Contextual Bandit Applications in Customer Support Bot
Sandra Sajeev, Jade Huang, Nikos Karampatziakis +3
Virtual support agents have grown in popularity as a way for businesses to provide better and more accessible customer service. Some challenges in this domain include ambiguous use…
cs.LG2021★ 2 cited
Off-policy Confidence Sequences
Nikos Karampatziakis, Paul Mineiro, Aaditya Ramdas
We develop confidence bounds that hold uniformly over time for off-policy evaluation in the contextual bandit setting. These confidence sequences are based on recent ideas from mar…