163 citations · 527 across the 28 of their papers we have counts for
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cs.LG2019★ 5 cited
Lessons from Contextual Bandit Learning in a Customer Support Bot
Nikos Karampatziakis, Sebastian Kochman, Jade Huang +3
In this work, we describe practical lessons we have learned from successfully using contextual bandits (CBs) to improve key business metrics of the Microsoft Virtual Agent for cust…
cs.LG2019★ 5 cited
Empirical Likelihood for Contextual Bandits
Nikos Karampatziakis, John Langford, Paul Mineiro
We propose an estimator and confidence interval for computing the value of a policy from off-policy data in the contextual bandit setting. To this end we apply empirical likelihood…