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cs.CL2024
Augmenting Compliance-Guaranteed Customer Service Chatbots: Context-Aware Knowledge Expansion with Large Language Models
Mengze Hong, Chen Jason Zhang, Di Jiang +1
Retrieval-based chatbots leverage human-verified Q\&A knowledge to deliver accurate, verifiable responses, making them ideal for customer-centric applications where compliance with…
cs.CL2023
A Communication Theory Perspective on Prompting Engineering Methods for Large Language Models
Yuanfeng Song, Yuanqin He, Xuefang Zhao +5
The springing up of Large Language Models (LLMs) has shifted the community from single-task-orientated natural language processing (NLP) research to a holistic end-to-end multi-tas…