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20242026
most citedMultilingual transformer and BERTopic for short text topic modeling: The case of Serbian

23 citations · 24 across the 6 of their papers we have counts for

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cs.CL2025

Improving Customer Service with Automatic Topic Detection in User Emails

Bojana Bašaragin, Darija Medvecki, Gorana Gojić +2

This study introduces a novel natural language processing pipeline that enhances customer service efficiency at Telekom Srbija, a leading Serbian telecommunications company, throug…