9 citations · 17 across the 3 of their papers we have counts for
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cs.CY2024★ 9 cited
Review Helpfulness Scores vs. Review Unhelpfulness Scores: Two Sides of the Same Coin or Different Coins?
Yinan Yu, Dominik Gutt, Warut Khern-am-nuai
Evaluating the helpfulness of online reviews supports consumers who must sift through large volumes of online reviews. Online review platforms have increasingly adopted review eval…
cs.CY2023★ 8 cited
Retail Analytics in the New Normal: The Influence of Artificial Intelligence and the Covid-19 Pandemic
Yossiri Adulyasak, Maxime C. Cohen, Warut Khern-am-nuai +1
The COVID-19 pandemic has severely disrupted the retail landscape and has accelerated the adoption of innovative technologies. A striking example relates to the proliferation of on…