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cs.HC2025
Customer Service Representative's Perception of the AI Assistant in an Organization's Call Center
Kai Qin, Kexin Du, Yimeng Chen +7
The integration of various AI tools creates a complex socio-technical environment where employee-customer interactions form the core of work practices. This study investigates how…
cs.HC2025
Prompt2Task: Automating UI Tasks on Smartphones from Textual Prompts
Tian Huang, Chun Yu, Weinan Shi +4
UI task automation enables efficient task execution by simulating human interactions with graphical user interfaces (GUIs), without modifying the existing application code. However…
cs.HC2024
AngleSizer: Enhancing Spatial Scale Perception for the Visually Impaired with an Interactive Smartphone Assistant
Xiaoqing Jing, Chun Yu, Kun Yue +6
Spatial perception, particularly at small and medium scales, is an essential human sense but poses a significant challenge for the blind and visually impaired (BVI). Traditional le…