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cs.CL2026
Large-Scale ChatBot Validation Through Customer Digital Twin Simulations
Cristovao Iglesias, Devesh Batra, Alankar Atreya +7
LLM-based chatbots are transforming customer service in regulated domains such as banking, but scalable and cost-effective validation remains a critical barrier to safe deployment.…
cs.HC2026
Helping Customers in Distress: An LLM-powered Agent that Converses, Probes, and Routes
Alankar Atreya, Stefan Sylvius Wagner, Stefan Sylvius Wanger +8
Banks receive millions of reports of fraud, scams, and disputed transactions every year, making it challenging to accurately direct customers to the appropriate specialist teams fo…