4 papers
Large-Scale ChatBot Validation Through Customer Digital Twin Simulations
Cristovao Iglesias, Devesh Batra, Alankar Atreya +7
LLM-based chatbots are transforming customer service in regulated domains such as banking, but scalable and cost-effective validation remains a critical barrier to safe deployment.…
Helping Customers in Distress: An LLM-powered Agent that Converses, Probes, and Routes
Alankar Atreya, Stefan Sylvius Wagner, Stefan Sylvius Wanger +8
Banks receive millions of reports of fraud, scams, and disputed transactions every year, making it challenging to accurately direct customers to the appropriate specialist teams fo…
RITA: Automatic Framework for Designing of Resilient IoT Applications
Luis Eduardo Pessoa, Cristovao Freitas Iglesias, Claudio Miceli
Designing resilient Internet of Things (IoT) systems requires i) identification of IoT Critical Objects (ICOs) such as services, devices, and resources, ii) threat analysis, and ii…
An Architectural Design Decision Model for Resilient IoT Application
Cristovao Freitas Iglesias, Claudio Miceli, Miodrag Bolic
The Internet of Things is a paradigm that refers to the ubiquitous presence around us of physical objects equipped with sensing, networking, and processing capabilities that allow…