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cs.CL2024
CARE: A Clue-guided Assistant for CSRs to Read User Manuals
Weihong Du, Jia Liu, Zujie Wen +3
It is time-saving to build a reading assistant for customer service representations (CSRs) when reading user manuals, especially information-rich ones. Current solutions don't fit…
cs.CL2024
Strength Lies in Differences! Improving Strategy Planning for Non-collaborative Dialogues via Diversified User Simulation
Tong Zhang, Chen Huang, Yang Deng +5
We investigate non-collaborative dialogue agents, which are expected to engage in strategic conversations with diverse users, for securing a mutual agreement that leans favorably t…
cs.CL2024
AMOR: A Recipe for Building Adaptable Modular Knowledge Agents Through Process Feedback
Jian Guan, Wei Wu, Zujie Wen +3
The notable success of large language models (LLMs) has sparked an upsurge in building language agents to complete various complex tasks. We present AMOR, an agent framework based…