2 citations · 5 across the 7 of their papers we have counts for
7 papers
Robust Domain Adaptation for Machine Reading Comprehension
Liang Jiang, Zhenyu Huang, Jia Liu +2
Most domain adaptation methods for machine reading comprehension (MRC) use a pre-trained question-answer (QA) construction model to generate pseudo QA pairs for MRC transfer. Such…
AdaCoach: A Virtual Coach for Training Customer Service Agents
Shuang Peng, Shuai Zhu, Minghui Yang +5
With the development of online business, customer service agents gradually play a crucial role as an interface between the companies and their customers. Most companies spend a lot…
Utterance Rewriting with Contrastive Learning in Multi-turn Dialogue
Zhihao Wang, Tangjian Duan, Zihao Wang +3
Context modeling plays a significant role in building multi-turn dialogue systems. In order to make full use of context information, systems can use Incomplete Utterance Rewriting(…
Towards Generalized Models for Task-oriented Dialogue Modeling on Spoken Conversations
Ruijie Yan, Shuang Peng, Haitao Mi +7
Building robust and general dialogue models for spoken conversations is challenging due to the gap in distributions of spoken and written data. This paper presents our approach to…
A Dialogue-based Information Extraction System for Medical Insurance Assessment
Shuang Peng, Mengdi Zhou, Minghui Yang +6
In the Chinese medical insurance industry, the assessor's role is essential and requires significant efforts to converse with the claimant. This is a highly professional job that i…
Interactive Question Clarification in Dialogue via Reinforcement Learning
Xiang Hu, Zujie Wen, Yafang Wang +2
Coping with ambiguous questions has been a perennial problem in real-world dialogue systems. Although clarification by asking questions is a common form of human interaction, it is…