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math.PR2024
One-sided Markov additive processes with lattice and non-lattice increments
Jevgenijs Ivanovs, Guy Latouche, Peter Taylor
Dating from the work of Neuts in the 1980s, the field of matrix-analytic methods has been developed to analyse discrete or continuous-time Markov chains with a two-dimensional stat…
math.PR2024
Performance Evaluation of Small Call Centres in a Transient Regime
Mark Fackrell, Hritika Gupta, Peter G. Taylor
This paper addresses a fundamental and practically significant problem in call centre operations -- determining optimal call allocation policies that meet client service targets wh…