5 citations · 5 across the 2 of their papers we have counts for
2 papers
cs.CL2025
Higher Satisfaction, Lower Cost: A Technical Report on How LLMs Revolutionize Meituan's Intelligent Interaction Systems
Xuxin Cheng, Ke Zeng, Zhiquan Cao +65
Enhancing customer experience is essential for business success, particularly as service demands grow in scale and complexity. Generative artificial intelligence and Large Language…
cs.HC2024★ 5 cited
"I Like Sunnie More Than I Expected!": Exploring User Expectation and Perception of an Anthropomorphic LLM-based Conversational Agent for Well-Being Support
Siyi Wu, Julie Y. A. Cachia, Feixue Han +4
The human-computer interaction (HCI) research community has a longstanding interest in exploring the mismatch between users' actual experiences and expectation toward new technolog…