most citedCausal inference and model explainability tools for retail

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cs.AI2026

Operationalising Multi-Dimensional Evaluation for Conversational Agents: A Scalable, Governed Pipeline with Selective Re-evaluation and Model Benchmarking

Niranjan Kumar M, Balaji Nagarajan, Karthik Nair +2

Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response qua…