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cs.CL2025
REIC: RAG-Enhanced Intent Classification at Scale
Ziji Zhang, Michael Yang, Zhiyu Chen +6
Accurate intent classification is critical for efficient routing in customer service, ensuring customers are connected with the most suitable agents while reducing handling times a…
cs.CL2024
Large Language Models as Zero-shot Dialogue State Tracker through Function Calling
Zekun Li, Zhiyu Zoey Chen, Mike Ross +7
Large language models (LLMs) are increasingly prevalent in conversational systems due to their advanced understanding and generative capabilities in general contexts. However, thei…