120 citations · 120 across the 5 of their papers we have counts for
4 papers · 1 filter
Maximizing Throughput in an M/G/1 Queue with Customer Abandonments
Runhua Wu, Hayriye Ayhan, Douglas G. Down
This paper studies the problem of identifying the optimal server assignment policy in single-server queues with customer abandonment. We consider a system with Poisson arrivals and…
Service Rate Control in Queues with Abandonments
Runhua Wu, Hayriye Ayhan
We consider a Markovian single server queue with impatient customers. There is a customer abandonment cost and a holding cost for customers in the system. We consider two versions…
Pricing in Queues with Abandonments: Optimal Policies and Practical Heuristics
Jieqi Di, Sigrún Andradóttir, Hayriye Ayhan
We investigate the optimal pricing strategy in a service-providing framework, where customers can leave the system prior to service completion. In this setting, a price is quoted t…
Operational Research: Methods and Applications
Fotios Petropoulos, Gilbert Laporte, Emel Aktas +79
Throughout its history, Operational Research has evolved to include a variety of methods, models and algorithms that have been applied to a diverse and wide range of contexts. This…