120 citations · 120 across the 5 of their papers we have counts for
6 papers
Maximizing Throughput in an M/G/1 Queue with Customer Abandonments
Runhua Wu, Hayriye Ayhan, Douglas G. Down
This paper studies the problem of identifying the optimal server assignment policy in single-server queues with customer abandonment. We consider a system with Poisson arrivals and…
Collaboration versus Specialization in Service Systems with Impatient Customers
Bihan Chatterjee, Sigrún Andradóttir, Hayriye Ayhan
We study tandem queueing systems in which servers work more efficiently in teams than on their own and customers are impatient in that they may leave the system while waiting for s…
Service Rate Control in Queues with Abandonments
Runhua Wu, Hayriye Ayhan
We consider a Markovian single server queue with impatient customers. There is a customer abandonment cost and a holding cost for customers in the system. We consider two versions…
Pricing in Queues with Abandonments: Optimal Policies and Practical Heuristics
Jieqi Di, Sigrún Andradóttir, Hayriye Ayhan
We investigate the optimal pricing strategy in a service-providing framework, where customers can leave the system prior to service completion. In this setting, a price is quoted t…
Multiserver-job Response Time under Multilevel Scaling
Isaac Grosof, Hayriye Ayhan
We study the multiserver-job setting in the load-focused multilevel scaling limit, where system load approaches capacity much faster than the growth of the number of servers . W…
Operational Research: Methods and Applications
Fotios Petropoulos, Gilbert Laporte, Emel Aktas +79
Throughout its history, Operational Research has evolved to include a variety of methods, models and algorithms that have been applied to a diverse and wide range of contexts. This…