4 papers · 1 filter
Antecedents of Consumer Regret Frequency: The Roles of Decision Agency, Status Signaling, and Online Shopping Preference
Shawn Berry
Consumer regret is a widespread post-purchase emotion that significantly impacts satisfaction, product returns, complaint behavior, and customer loyalty. Despite its prevalence, th…
Traffic jams and driver behavior archetypes
Shawn Berry
Traffic congestion represents a complex urban phenomenon that has been the subject of extensive research employing various modeling techniques grounded in the principles of physics…
An experiment in price perception error
Shawn Berry
The process of consumer decision-making is multidimensional, and price perception is a very important but still not well-understood dimension for both marketers and consumers. Alth…
Trust of Strangers: a framework for analysis
Shawn Berry
Trust among people is essential to ensure collaboration, social network building, transactions, and the development and engagement of new audiences for brand promotion or social ca…