2 papers
cs.CL2025
CRMAgent: A Multi-Agent LLM System for E-Commerce CRM Message Template Generation
Yinzhu Quan, Xinrui Li, Ying Chen
In e-commerce private-domain channels such as instant messaging and e-mail, merchants engage customers directly as part of their Customer Relationship Management (CRM) programmes t…
cs.IR2025
EICopilot: Search and Explore Enterprise Information over Large-scale Knowledge Graphs with LLM-driven Agents
Yuhui Yun, Huilong Ye, Xinru Li +4
The paper introduces EICopilot, an novel agent-based solution enhancing search and exploration of enterprise registration data within extensive online knowledge graphs like those d…