12 citations · 25 across the 13 of their papers we have counts for
Showing 2020 · cs.SEShow all
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cs.SE2020
Exploring System Resiliency and Supporting Design Methods
James J. Cusick
This paper provides a survey of the industry perspective on System Resiliency and Resiliency design approaches and briefly touches on Organizational Resiliency topics. Beginning wi…
cs.SE2020
Business Value of ITSM. Requirement or Mirage?
James J. Cusick
This paper builds on a presentation provided as part of a recent panel session on ITSM (IT Service Management) Business Value at the NYC itSMF (Service Management Forum) Local Inte…