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20072026
most citedA Survey of Maturity Models from Nolon to DevOps and Their Applications in Process Improvement

12 citations · 25 across the 13 of their papers we have counts for

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Showing 2017 · cs.SEShow all

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cs.SE2017★ 2 cited

Achieving and Managing Availability SLAs with ITIL Driven Processes, DevOps, and Workflow Tools

James J. Cusick

System and application availability continues to be a fundamental characteristic of IT services. In recent years the IT Operations team at Wolters Kluwer CT Corporation has placed…