most citedReview Helpfulness Scores vs. Review Unhelpfulness Scores: Two Sides of the Same Coin or Different Coins?

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cs.CY2024★ 9 cited

Review Helpfulness Scores vs. Review Unhelpfulness Scores: Two Sides of the Same Coin or Different Coins?

Yinan Yu, Dominik Gutt, Warut Khern-am-nuai

Evaluating the helpfulness of online reviews supports consumers who must sift through large volumes of online reviews. Online review platforms have increasingly adopted review eval…