288 citations · 314 across the 3 of their papers we have counts for
3 papers
cs.AI2024★ 288 cited
Exploring consumers response to text-based chatbots in e-commerce: The moderating role of task complexity and chatbot disclosure
Xusen Cheng, Ying Bao, Alex Zarifis +2
Artificial intelligence based chatbots have brought unprecedented business potential. This study aims to explore consumers trust and response to a text-based chatbot in ecommerce,…
cs.HC2024★ 7 cited
Collaborative consumption for low and high trust requiring business models: from fare sharing to supporting the elderly and people with disability
Alex Zarifis, Xusen Cheng, Julia Kroenung
This paper offers an overview of collaborative consumption (CC), the related business models (BM), the value added (VA) from the consumer's perspective and the role of trust. CC is…
cs.HC2023★ 19 cited
An Experimental Study of Satisfaction Response: Evaluation of Online Collaborative Learning
Xusen Cheng, Xueyin Wang, Jianqing Huang +1
On the one hand, a growing amount of research discusses support for improving online collaborative learning quality, and many indicators are focused to assess its success. On the o…