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cs.HC2026
AI Healthcare Chatbots as Information Infrastructure: A Large-Scale Study of User-Reported Breakdowns
Muhammad Hassan, Ramazan Yener, Ece Gumusel +1
AI healthcare chatbots are increasingly used to support health information seeking and self-management, yet their performance and impact on users remains to be studied. This study…
cs.HC2025
Can I Trust This Chatbot? Assessing User Privacy in AI-Healthcare Chatbot Applications
Ramazan Yener, Guan-Hung Chen, Ece Gumusel +1
As Conversational Artificial Intelligence (AI) becomes more integrated into everyday life, AI-powered chatbot mobile applications are increasingly adopted across industries, partic…