6 citations · 8 across the 4 of their papers we have counts for
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cs.CL2023★ 2 cited
Mitigating Bias in Conversations: A Hate Speech Classifier and Debiaser with Prompts
Shaina Raza, Chen Ding, Deval Pandya
Discriminatory language and biases are often present in hate speech during conversations, which usually lead to negative impacts on targeted groups such as those based on race, gen…
cs.CL2023
Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support
Stephen Obadinma, Faiza Khan Khattak, Shirley Wang +23
Building Agent Assistants that can help improve customer service support requires inputs from industry users and their customers, as well as knowledge about state-of-the-art Natura…