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cs.CL2022
DialogQAE: N-to-N Question Answer Pair Extraction from Customer Service Chatlog
Xin Zheng, Tianyu Liu, Haoran Meng +6
Harvesting question-answer (QA) pairs from customer service chatlog in the wild is an efficient way to enrich the knowledge base for customer service chatbots in the cold start or…
cs.CL2022
DialogUSR: Complex Dialogue Utterance Splitting and Reformulation for Multiple Intent Detection
Haoran Meng, Zheng Xin, Tianyu Liu +6
While interacting with chatbots, users may elicit multiple intents in a single dialogue utterance. Instead of training a dedicated multi-intent detection model, we propose DialogUS…