96 citations · 96 across the 4 of their papers we have counts for
3 papers
cs.HC2024
Improving Emotional Support Delivery in Text-Based Community Safety Reporting Using Large Language Models
Yiren Liu, Yerong Li, Ryan Mayfield +1
Emotional support is a crucial aspect of communication between community members and police dispatchers during incident reporting. However, there is a lack of understanding about h…
cs.HC2022
Discovering the Hidden Facts of User-Dispatcher Interactions via Text-based Reporting Systems for Community Safety
Yiren Liu, Ryan Mayfield, Yun Huang
Recently, an increasing number of safety organizations in the U.S. have incorporated text-based risk reporting systems to respond to safety incident reports from their community me…
cs.HC2022★ 96 cited
UX Research on Conversational Human-AI Interaction: A Literature Review of the ACM Digital Library
Qingxiao Zheng, Yiliu Tang, Yiren Liu +2
Early conversational agents (CAs) focused on dyadic human-AI interaction between humans and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in whic…