6 citations · 12 across the 14 of their papers we have counts for
3 papers · 1 filter
Large-Scale ChatBot Validation Through Customer Digital Twin Simulations
Cristovao Iglesias, Devesh Batra, Alankar Atreya +7
LLM-based chatbots are transforming customer service in regulated domains such as banking, but scalable and cost-effective validation remains a critical barrier to safe deployment.…
Evaluating Performance Drift from Model Switching in Multi-Turn LLM Systems
Raad Khraishi, Iman Zafar, Katie Myles +1
Deployed multi-turn LLM systems routinely switch models mid-interaction due to upgrades, cross-provider routing, and fallbacks. Such handoffs create a context mismatch: the model g…
Evaluating the Sensitivity of LLMs to Prior Context
Robert Hankache, Kingsley Nketia Acheampong, Liang Song +3
As large language models (LLMs) are increasingly deployed in multi-turn dialogue and other sustained interactive scenarios, it is essential to understand how extended context affec…