activity
20222026
most citedModelling customer lifetime-value in the retail banking industry

6 citations · 12 across the 14 of their papers we have counts for

collaborators

14 papers

cs.AI2026

EvoTS-Agent: A Self-Evolving LLM Agent for Financial Time Series Change Point Detection

Lei Jiang, Ye Wei, Xinyu Xi +7

Financial time series exhibit non-stationary and heterogeneous statistical properties, making change-point detection challenging because no single unsupervised algorithm performs c…

cs.AI2026

When to Review: Spaced Repetition for Continual Pre-Training of Language Models

Alankar Atreya, Devesh Batra, Yoages Kumar Mantri +3

Continual pre-training of large language models must acquire new information without erasing old knowledge. Existing replay methods often choose a global old/new mixture and sample…

cs.CL2026

Large-Scale ChatBot Validation Through Customer Digital Twin Simulations

Cristovao Iglesias, Devesh Batra, Alankar Atreya +7

LLM-based chatbots are transforming customer service in regulated domains such as banking, but scalable and cost-effective validation remains a critical barrier to safe deployment.…

cs.AI2026

MOSAIC: Modular Orchestration for Structured Agentic Intelligence and Composition

Yifan Bao, Xinyu Xi, Xinyu Liu +8

Automated data science is a structured model-selection problem. A solution must choose data transformations, feature representations, architecture, training procedure, evaluation p…

cs.HC2026

Helping Customers in Distress: An LLM-powered Agent that Converses, Probes, and Routes

Alankar Atreya, Stefan Sylvius Wagner, Stefan Sylvius Wanger +8

Banks receive millions of reports of fraud, scams, and disputed transactions every year, making it challenging to accurately direct customers to the appropriate specialist teams fo…

cs.CL2026

Evaluating Performance Drift from Model Switching in Multi-Turn LLM Systems

Raad Khraishi, Iman Zafar, Katie Myles +1

Deployed multi-turn LLM systems routinely switch models mid-interaction due to upgrades, cross-provider routing, and fallbacks. Such handoffs create a context mismatch: the model g…

cs.CL2025

Evaluating the Sensitivity of LLMs to Prior Context

Robert Hankache, Kingsley Nketia Acheampong, Liang Song +3

As large language models (LLMs) are increasingly deployed in multi-turn dialogue and other sustained interactive scenarios, it is essential to understand how extended context affec…

cs.CY2025

How Personality Traits Shape LLM Risk-Taking Behaviour

John Hartley, Conor Hamill, Devesh Batra +3

Large Language Models (LLMs) are increasingly deployed as autonomous agents, necessitating a deeper understanding of their decision-making behaviour under risk. This study investig…

cs.MA2023★ 1 cited

Agent-based Modelling of Credit Card Promotions

Conor B. Hamill, Raad Khraishi, Simona Gherghel +4

Interest-free promotions are a prevalent strategy employed by credit card lenders to attract new customers, yet the research exploring their effects on both consumers and lenders r…

stat.ML2023

Conformal Predictions for Longitudinal Data

Devesh Batra, Salvatore Mercuri, Raad Khraishi

We introduce Longitudinal Predictive Conformal Inference (LPCI), a novel distribution-free conformal prediction algorithm for longitudinal data. Current conformal prediction approa…

cs.LG2023★ 1 cited

Simple Noisy Environment Augmentation for Reinforcement Learning

Raad Khraishi, Ramin Okhrati

Data augmentation is a widely used technique for improving model performance in machine learning, particularly in computer vision and natural language processing. Recently, there h…

cs.LG2023★ 6 cited

Modelling customer lifetime-value in the retail banking industry

Greig Cowan, Salvatore Mercuri, Raad Khraishi

Understanding customer lifetime value is key to nurturing long-term customer relationships, however, estimating it is far from straightforward. In the retail banking industry, comm…

cs.LG2022★ 4 cited

An Introduction to Machine Unlearning

Salvatore Mercuri, Raad Khraishi, Ramin Okhrati +4

Removing the influence of a specified subset of training data from a machine learning model may be required to address issues such as privacy, fairness, and data quality. Retrainin…

cs.LG2022

Offline Deep Reinforcement Learning for Dynamic Pricing of Consumer Credit

Raad Khraishi, Ramin Okhrati

We introduce a method for pricing consumer credit using recent advances in offline deep reinforcement learning. This approach relies on a static dataset and requires no assumptions…