6 citations · 15 across the 11 of their papers we have counts for
4 papers · 1 filter
AllHands: Ask Me Anything on Large-scale Verbatim Feedback via Large Language Models
Chaoyun Zhang, Zicheng Ma, Yuhao Wu +12
Verbatim feedback constitutes a valuable repository of user experiences, opinions, and requirements essential for software development. Effectively and efficiently extracting valua…
Exploring LLM-based Agents for Root Cause Analysis
Devjeet Roy, Xuchao Zhang, Rashi Bhave +4
The growing complexity of cloud based software systems has resulted in incident management becoming an integral part of the software development lifecycle. Root cause analysis (RCA…
Incident-aware Duplicate Ticket Aggregation for Cloud Systems
Jinyang Liu, Shilin He, Zhuangbin Chen +10
In cloud systems, incidents are potential threats to customer satisfaction and business revenue. When customers are affected by incidents, they often request customer support servi…
Recommending Root-Cause and Mitigation Steps for Cloud Incidents using Large Language Models
Toufique Ahmed, Supriyo Ghosh, Chetan Bansal +3
Incident management for cloud services is a complex process involving several steps and has a huge impact on both service health and developer productivity. On-call engineers requi…