567 citations · 773 across the 4 of their papers we have counts for
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cs.HC2021★ 1 cited
Why should we care about register? Reflections on chatbot language design
Ana Paula Chaves, Marco Aurelio Gerosa
This position paper discusses the relevance of register as a theoretical framework for chatbot language design. We present the concept of register and discuss how using register-sp…
cs.HC2021★ 34 cited
Chatbots language design: the influence of language variation on user experience
Ana Paula Chaves, Jesse Egbert, Toby Hocking +2
Chatbots are often designed to mimic social roles attributed to humans. However, little is known about the impact on user's perceptions of using language that fails to conform to t…