567 citations · 773 across the 4 of their papers we have counts for
4 papers
Why should we care about register? Reflections on chatbot language design
Ana Paula Chaves, Marco Aurelio Gerosa
This position paper discusses the relevance of register as a theoretical framework for chatbot language design. We present the concept of register and discuss how using register-sp…
Chatbots language design: the influence of language variation on user experience
Ana Paula Chaves, Jesse Egbert, Toby Hocking +2
Chatbots are often designed to mimic social roles attributed to humans. However, little is known about the impact on user's perceptions of using language that fails to conform to t…
How should my chatbot interact? A survey on human-chatbot interaction design
Ana Paula Chaves, Marco Aurelio Gerosa
Chatbots' growing popularity has brought new challenges to HCI, having changed the patterns of human interactions with computers. The increasing need to approximate conversational…
Software Platforms for Smart Cities: Concepts, Requirements, Challenges, and a Unified Reference Architecture
Eduardo Felipe Zambom Santana, Ana Paula Chaves, Marco Aurelio Gerosa +2
Making cities smarter help improve city services and increase citizens' quality of life. Information and communication technologies (ICT) are fundamental for progressing towards sm…