61 citations · 97 across the 10 of their papers we have counts for
10 papers
HelpBench: Assessing the Ability of LLMs to Provide Privacy, Safety, and Security Advice
Sarah Meiklejohn, Sunny Consolvo, Patrick Gage Kelley +5
This paper introduces HelpBench, a benchmark for assessing whether LLMs are capable of providing accurate help in response to questions about digital privacy, safety, and security.…
"It didn't feel right but I needed a job so desperately": Understanding People's Emotions & Help Needs During Financial Scams
Jake Chanenson, Tara Matthews, Sunny Consolvo +7
Online financial scams represent a long-standing and serious threat for which people seek help. We present a study to understand people's in situ motivations for engaging with scam…
Understanding Help Seeking for Digital Privacy, Safety, and Security
Kurt Thomas, Sai Teja Peddinti, Sarah Meiklejohn +7
The complexity of navigating digital privacy, safety, and security threats often falls directly on users. This leads to users seeking help from family and peers, platforms and advi…
Understanding Help-Seeking and Help-Giving on Social Media for Image-Based Sexual Abuse
Miranda Wei, Sunny Consolvo, Patrick Gage Kelley +7
Image-based sexual abuse (IBSA), like other forms of technology-facilitated abuse, is a growing threat to people's digital safety. Attacks include unwanted solicitations for sexual…
SoK: Safer Digital-Safety Research Involving At-Risk Users
Rosanna Bellini, Emily Tseng, Noel Warford +9
Research involving at-risk users -- that is, users who are more likely to experience a digital attack or to be disproportionately affected when harm from such an attack occurs -- c…
"There's so much responsibility on users right now:" Expert Advice for Staying Safer From Hate and Harassment
Miranda Wei, Sunny Consolvo, Patrick Gage Kelley +3
Online hate and harassment poses a threat to the digital safety of people globally. In light of this risk, there is a need to equip as many people as possible with advice to stay s…
Practicing Information Sensibility: How Gen Z Engages with Online Information
Amelia Hassoun, Ian Beacock, Sunny Consolvo +3
Assessing the trustworthiness of information online is complicated. Literacy-based paradigms are both widely used to help and widely critiqued. We conducted a study with 35 Gen Zer…
SoK: A Framework for Unifying At-Risk User Research
Noel Warford, Tara Matthews, Kaitlyn Yang +7
At-risk users are people who experience elevated digital security, privacy, and safety threats because of what they do, who they are, where they are, or who they are with. In this…
Designing Toxic Content Classification for a Diversity of Perspectives
Deepak Kumar, Patrick Gage Kelley, Sunny Consolvo +5
In this work, we demonstrate how existing classifiers for identifying toxic comments online fail to generalize to the diverse concerns of Internet users. We survey 17,280 participa…
"Why wouldn't someone think of democracy as a target?": Security practices & challenges of people involved with U.S. political campaigns
Sunny Consolvo, Patrick Gage Kelley, Tara Matthews +3
People who are involved with political campaigns face increased digital security threats from well-funded, sophisticated attackers, especially nation-states. Improving political ca…