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20212024
most citedCase Studies on using Natural Language Processing Techniques in Customer Relationship Management Software

7 citations · 10 across the 5 of their papers we have counts for

collaborators

6 papers

q-bio.GN2024★ 1 cited

DNA Sequence Classification with Compressors

Şükrü Ozan

Recent studies in DNA sequence classification have leveraged sophisticated machine learning techniques, achieving notable accuracy in categorizing complex genomic data. Among these…

cs.CL2023

Performance Comparison of Pre-trained Models for Speech-to-Text in Turkish: Whisper-Small and Wav2Vec2-XLS-R-300M

Oyku Berfin Mercan, Sercan Cepni, Davut Emre Tasar +1

In this study, the performances of the Whisper-Small and Wav2Vec2-XLS-R-300M models which are two pre-trained multilingual models for speech to text were examined for the Turkish l…

cs.CL2021

Ad Text Classification with Transformer-Based Natural Language Processing Methods

Umut Özdil, Büşra Arslan, D. Emre Taşar +2

In this study, a natural language processing-based (NLP-based) method is proposed for the sector-wise automatic classification of ad texts created on online advertising platforms.…

cs.CL2021★ 7 cited

Case Studies on using Natural Language Processing Techniques in Customer Relationship Management Software

Şükrü Ozan

How can a text corpus stored in a customer relationship management (CRM) database be used for data mining and segmentation? In order to answer this question we inherited the state…

eess.AS2021★ 2 cited

Classification of Audio Segments in Call Center Recordings using Convolutional Recurrent Neural Networks

Şükrü Ozan

Detailed statistical analysis of call center recordings is critical in the customer relationship management point of view. With the recent advances in artificial intelligence, many…

cs.CL2021

Auto-tagging of Short Conversational Sentences using Transformer Methods

D. Emre Taşar, Şükrü Ozan, Umut Özdil +5

The problem of categorizing short speech sentences according to their semantic features with high accuracy is a subject studied in natural language processing. In this study, a dat…