2 citations · 3 across the 5 of their papers we have counts for
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cs.CL2022★ 2 cited
AdaCoach: A Virtual Coach for Training Customer Service Agents
Shuang Peng, Shuai Zhu, Minghui Yang +5
With the development of online business, customer service agents gradually play a crucial role as an interface between the companies and their customers. Most companies spend a lot…
cs.CL2022★ 1 cited
Utterance Rewriting with Contrastive Learning in Multi-turn Dialogue
Zhihao Wang, Tangjian Duan, Zihao Wang +3
Context modeling plays a significant role in building multi-turn dialogue systems. In order to make full use of context information, systems can use Incomplete Utterance Rewriting(…