2 citations · 3 across the 5 of their papers we have counts for
5 papers
Multi-view Hypergraph Contrastive Policy Learning for Conversational Recommendation
Sen Zhao, Wei Wei, Xian-Ling Mao +5
Conversational recommendation systems (CRS) aim to interactively acquire user preferences and accordingly recommend items to users. Accurately learning the dynamic user preferences…
Towards Hierarchical Policy Learning for Conversational Recommendation with Hypergraph-based Reinforcement Learning
Sen Zhao, Wei Wei, Yifan Liu +6
Conversational recommendation systems (CRS) aim to timely and proactively acquire user dynamic preferred attributes through conversations for item recommendation. In each turn of C…
AdaCoach: A Virtual Coach for Training Customer Service Agents
Shuang Peng, Shuai Zhu, Minghui Yang +5
With the development of online business, customer service agents gradually play a crucial role as an interface between the companies and their customers. Most companies spend a lot…
Utterance Rewriting with Contrastive Learning in Multi-turn Dialogue
Zhihao Wang, Tangjian Duan, Zihao Wang +3
Context modeling plays a significant role in building multi-turn dialogue systems. In order to make full use of context information, systems can use Incomplete Utterance Rewriting(…
A Dialogue-based Information Extraction System for Medical Insurance Assessment
Shuang Peng, Mengdi Zhou, Minghui Yang +6
In the Chinese medical insurance industry, the assessor's role is essential and requires significant efforts to converse with the claimant. This is a highly professional job that i…