32 citations · 80 across the 6 of their papers we have counts for
3 papers · 1 filter
Pen-and-paper Rituals in Service Interaction: Combining High-touch and High-tech in Financial Advisory Encounters
Mateusz Dolata, Doris Agotai, Simon Schubiger +1
Advisory services are ritualized encounters between an expert and an advisee. Empathetic, high-touch relationship between those two parties was identified as the key aspect of a su…
When the System does not Fit: Coping Strategies of Employment Consultants
Mateusz Dolata, Birgit Schenk, Jara Fuhrer +2
Case and knowledge management systems are spread at the frontline across public agencies. However, such systems are dedicated for the collaboration within the agency rather than fo…
Learning with Digital Agents: An Analysis based on the Activity Theory
Mateusz Dolata, Dzmitry Katsiuba, Natalie Wellnhammer +1
Digital agents are considered a general-purpose technology. They spread quickly in private and organizational contexts, including education. Yet, research lacks a conceptual framin…