32 citations · 80 across the 6 of their papers we have counts for
6 papers
Pen-and-paper Rituals in Service Interaction: Combining High-touch and High-tech in Financial Advisory Encounters
Mateusz Dolata, Doris Agotai, Simon Schubiger +1
Advisory services are ritualized encounters between an expert and an advisee. Empathetic, high-touch relationship between those two parties was identified as the key aspect of a su…
When the System does not Fit: Coping Strategies of Employment Consultants
Mateusz Dolata, Birgit Schenk, Jara Fuhrer +2
Case and knowledge management systems are spread at the frontline across public agencies. However, such systems are dedicated for the collaboration within the agency rather than fo…
Towards the Socio-Algorithmic Construction of Fairness: The Case of Automatic Price-Surging in Ride-Hailing
Mateusz Dolata, Gerhard Schwabe
Algorithms take decisions that affect humans, and have been shown to perpetuate biases and discrimination. Decisions by algorithms are subject to different interpretations. Algorit…
Project Archetypes: A Blessing and a Curse for AI Development
Mateusz Dolata, Kevin Crowston, Gerhard Schwabe
Software projects rely on what we call project archetypes, i.e., pre-existing mental images of how projects work. They guide distribution of responsibilities, planning, or expectat…
Learning with Digital Agents: An Analysis based on the Activity Theory
Mateusz Dolata, Dzmitry Katsiuba, Natalie Wellnhammer +1
Digital agents are considered a general-purpose technology. They spread quickly in private and organizational contexts, including education. Yet, research lacks a conceptual framin…
A Sociotechnical View of Algorithmic Fairness
Mateusz Dolata, Stefan Feuerriegel, Gerhard Schwabe
Algorithmic fairness has been framed as a newly emerging technology that mitigates systemic discrimination in automated decision-making, providing opportunities to improve fairness…