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20212023
most citedAn Effective, Performant Named Entity Recognition System for Noisy Business Telephone Conversation Transcripts

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cs.CL2023

AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching

Md Tahmid Rahman Laskar, Cheng Chen, Xue-Yong Fu +3

In recent years, the utilization of Artificial Intelligence (AI) in the contact center industry is on the rise. One area where AI can have a significant impact is in the coaching o…