1 citations · 1 across the 4 of their papers we have counts for
4 papers
Punctuation Restoration in Spanish Customer Support Transcripts using Transfer Learning
Xiliang Zhu, Shayna Gardiner, David Rossouw +2
Automatic Speech Recognition (ASR) systems typically produce unpunctuated transcripts that have poor readability. In addition, building a punctuation restoration system is challeng…
Developing a Production System for Purpose of Call Detection in Business Phone Conversations
Elena Khasanova, Pooja Hiranandani, Shayna Gardiner +3
For agents at a contact centre receiving calls, the most important piece of information is the reason for a given call. An agent cannot provide support on a call if they do not kno…
BLINK with Elasticsearch for Efficient Entity Linking in Business Conversations
Md Tahmid Rahman Laskar, Cheng Chen, Aliaksandr Martsinovich +4
An Entity Linking system aligns the textual mentions of entities in a text to their corresponding entries in a knowledge base. However, deploying a neural entity linking system for…
Improving Punctuation Restoration for Speech Transcripts via External Data
Xue-Yong Fu, Cheng Chen, Md Tahmid Rahman Laskar +2
Automatic Speech Recognition (ASR) systems generally do not produce punctuated transcripts. To make transcripts more readable and follow the expected input format for downstream la…