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cs.CL2025
LLM-Based Insight Extraction for Contact Center Analytics and Cost-Efficient Deployment
Varsha Embar, Ritvik Shrivastava, Vinay Damodaran +3
Large Language Models have transformed the Contact Center industry, manifesting in enhanced self-service tools, streamlined administrative processes, and augmented agent productivi…
cs.CL2018
Towards Inference-Oriented Reading Comprehension: ParallelQA
Soumya Wadhwa, Varsha Embar, Matthias Grabmair +1
In this paper, we investigate the tendency of end-to-end neural Machine Reading Comprehension (MRC) models to match shallow patterns rather than perform inference-oriented reasonin…