8 citations · 8 across the 2 of their papers we have counts for
3 papers
LLM-Based Insight Extraction for Contact Center Analytics and Cost-Efficient Deployment
Varsha Embar, Ritvik Shrivastava, Vinay Damodaran +3
Large Language Models have transformed the Contact Center industry, manifesting in enhanced self-service tools, streamlined administrative processes, and augmented agent productivi…
Evaluating Pretrained Transformer Models for Entity Linking in Task-Oriented Dialog
Sai Muralidhar Jayanthi, Varsha Embar, Karthik Raghunathan
The wide applicability of pretrained transformer models (PTMs) for natural language tasks is well demonstrated, but their ability to comprehend short phrases of text is less explor…
Towards Inference-Oriented Reading Comprehension: ParallelQA
Soumya Wadhwa, Varsha Embar, Matthias Grabmair +1
In this paper, we investigate the tendency of end-to-end neural Machine Reading Comprehension (MRC) models to match shallow patterns rather than perform inference-oriented reasonin…