7 citations · 8 across the 2 of their papers we have counts for
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cs.SE2020★ 1 cited
Customer Support Ticket Escalation Prediction using Feature Engineering
Lloyd Montgomery, Daniela Damian, Tyson Bulmer +1
Understanding and keeping the customer happy is a central tenet of requirements engineering. Strategies to gather, analyze, and negotiate requirements are complemented by efforts t…
cs.SE2020★ 7 cited
Predicting Developers' IDE Commands with Machine Learning
Tyson Bulmer, Lloyd Montgomery, Daniela Damian
When a developer is writing code they are usually focused and in a state-of-mind which some refer to as flow. Breaking out of this flow can cause the developer to lose their train…